Authenticated Artisans, Entertainers, Wellness Practitioners
 
The Creatives marketplace

The Creatives marketplace

The SoukUk marketplace is for Creative artists, craftspeople musicians, performers and Handicraft suppliers.

SoukUk Marketplace Overview

Marketplace Features:

  • Personalised Shopfront: Each creative individual or business gets their own online shop, set up by the SoukUk admin team on their behalf.
  • Shop Capabilities:
    • Showcase products/services with details, images, and pricing.
    • Offer product variations (size, color, etc.) and delivery options.
    • Enable sales of digital downloads, live streams, and online classes.
    • Custom checkout options for musicians, entertainers, and educators.
  • Customer Experience:
    • Easy product selection and shopping cart management.
    • Choose delivery and payment options at checkout.
    • Seamless purchasing for both digital and physical goods.

Admin Support:
SoukUk admins closely assist ShopHolders with:

  • Shop setup and management
  • Pricing strategy (considering payment processing, delivery, discounts, and currency conversions)
  • Integration of payment and delivery methods

Buying & Checkout Process

  1. Configure Order: Customers select options (volume, colour, size), add to cart, and review order.
  2. Checkout: Enter email, agree to T&Cs, select delivery and type of product related payment method.
  3. Payment:
    • Digital Products: Secure online payment via Square or other integrated card payment services.
    • Physical Products: Manual checkout — payment and delivery arranged directly between customer and vendor.
  4. Order Completion:
    • Customer’Place Order’ and finalises the transaction.
    • Email confirmations sent to the customer, marketplace admin, and ShopHolder.

Marketplace Security & Payment

  • Platform: Ecwid (cloud-based, secure HTTPS)
  • Card Payments: Processed via Square (secure, PCI-compliant)
  • Manual Payments: Options include over-the-phone, bank transfer, physical collection, and ShopHolds own custom methods as arranged with the SoukUk marketplace admin team.
  • Digital Only: Digital downloads and streaming are processed automatically; physical goods require manual processing, unless otherwise arranged.

Financials & Charges

  • Square Fees:
    • UK card: 1.4% + 25p
    • Non-UK card: 2.5% + 25p
    • Currency conversion is handled by the buyer’s bank.
  • SoukUk Deductions:
    • 5%–8% per sale (covers platform fees and admin support)
    • May include additional fees for digital/streaming services.
  • Payment Flow:
    1. Square deducts transaction fees.
    2. SoukUk deducts its administration and service fees.
    3. Remaining funds transferred to ShopHolder’s nominated bank account (UK or international).
  • Records: Real-time sales records maintained; available on request and at regular intervals.

Vendor & Buyer Responsibilities

  • Taxes & Duties: Vendors and buyers are responsible for all applicable taxes, VAT, and import duties.
  • Manual Processing: Vendors handling physical products must manage payment and delivery directly with buyers.