Terms and conditions
SoukUk (www.thesouk.uk) is a not-for-profit online initiative designed to support creative and performing individuals, businesses, and the wider creative industry. It achieves this by offering an online exhibition that showcases creators, highlighting their products and entertainment offerings. Additionally, it features an e-commerce marketplace where creative goods and entertainment can be bought and sold, as well as a creative blog centre and a local lifestyle directory. The exhibition also serves as a repository for creative knowledge, inviting contributions from any individual or organisation.
Management of SoukUk platforms:
SoukUk is managed and funded by patrons of the arts, who collaborate with a team of professionals and volunteers from various sectors of the creative industry. This team brings practical experience and expertise across a wide range of the industry’s creative and performing arts, including online marketing, website design, construction and management, e-commerce, commercial law, audio-visual production, and accounting.
The terms and conditions of use apply to all users.
- Users:
When registering to offer goods, services, or entertainment, users must agree to the terms and conditions outlined in Section 2 (Vendor user). If you register solely to share creative ideas and expertise within the exhibition repository library (contributor user), you accept full responsibility for any copyright infringements or illegal content associated with the material published on your behalf in the library.
Additionally, SoukUk strongly recommends that all marketplace users and contributors to the exhibition repository obtain suitable public or commercial insurance. This measure is to protect users against potential claims related to the material they have submitted to their exhibition listings or marketplace store.
- Marketplace Users:
By agreeing to the SoukUk terms and conditions during the registration or purchase process, all exhibitors, marketplace vendors, and buyers commit to adhering to the terms and conditions established by SoukUk. This commitment includes the obligation to ensure that all images, product descriptions, and specifications published in the marketplace accurately represent the items, entertainment, and services they are offering for sale.
- Marketplace Overview:
The SoukUk SHOP ONLINE marketplace facilitates the sale of a diverse array of creative expressions, performances, and merchandise. By utilising Ecwid’s secure e-commerce platform, artists, artisans, authors, photographers, musicians, and entertainers can efficiently sell their products and services online.
The SoukUk marketplace for vendors operates on the Ecwid multichannel e-commerce platform, which provides the necessary infrastructure and data processing security for establishing and managing each vendor’s own store area.
The checkout process for SoukUk online shopping integrates the vendors’ stores with Starling’s online card split payment and open bank-to-bank transfer services.
Once the purchase transaction is completed using the chosen payment method, Starling automatically deducts its payment facilitation costs and any applicable currency conversion fees. The remaining balance is then deposited into the SoukUk Starling processing account. From this account, SoukUk will deduct any administration fees and costs incurred to facilitate and manage the vendor’s sales within the marketplace. Finally, the remaining sale price will be transferred to the vendor’s selected bank account, whether located in the UK or overseas.
4. Refunds, Returns, and Replacements:
If the purchased product fails to arrive as promised, or if it does not match the description or images provided in the vendor’s SoukUk online shopping store at the time of purchase, the buyer is entitled to a full refund. To request a refund or replacement, the buyer must supply photographic or video evidence demonstrating that they did not receive the purchased item or that it did not conform to the description and specifications provided.
Should a dispute arise between the buyer and the seller and an amicable solution not be agreed upon, to save both the buyer and the vendor from incurring costly legal representation, the Souk UK may act as adjudicator on behalf of both parties.
5. Nonrefundable and returnable:
All items, entertainment, digital audiovisual streaming, or digitally downloaded material that have been commissioned or tailored to the buyer’s specifications cannot be returned or refunded, unless they are damaged or do not meet the original specifications agreed upon between the vendor and the buyer. This includes perishable items such as food or flowers, as well as creative works like paintings, sculptures, and pottery that have been specifically commissioned for an order. If you breach the hygiene seal, you are unable to return personal items like jewellery, cosmetics, or undergarments.
To avoid disappointment, purchasers should verify whether an item is cancellable or non-cancellable before placing an order.
6. Disclaimer liability:
SoukUK is an online platform built exclusively for the creative industry that connects suppliers and consumers via an e-commerce marketplace. It also fosters creative knowledge through online exhibitions, blogs, and local directories. As a result, SoukUK accepts no responsibility or liability for the information contained in a contributor’s exhibition listing, nor for the sales agreements and transactions made between buyers and sellers (vendors) in the online marketplace.
7. Intellectual property:
SoukUk does not use copyrighted content on behalf of participants in any section of the platform unless the participant owns the content or has obtained written permission from the copyright owner to use it. If participants do not inform SoukUk via email about any published material for which they lack permission, they will be solely responsible and may face copyright infringement claims from the owner of that material.
Furthermore, any material produced by SoukUk on behalf of a participant, whether textual, audiovisual, or visual, is considered SoukUk’s property and hence cannot be used outside of the platform unless granted written permission to do so.
8. Buyers:
Agreeing to the SoukUk terms and conditions before completing the purchase transaction within the marketplace signifies that the buyer is bound by them once they make a partial (deposit) or full payment. By doing so, the buyer expresses acceptance and creates a legally enforceable contract to follow the terms and conditions that apply to both the customer and the vendor.
Local directory – currently being edited
Souk blogging – currently being edited.